We are looking for someone with experience advising individuals, who has excellent communication, interpersonal and organisational skills. We need a confident, motivated individual with lots of initiative, who can work particularly well independently as well as part of a team. We are seeking candidates who are adaptable and responsive to change, who can work to tight deadlines – with a strong commitment to working as part of a dynamic and multi-skilled team within a busy local office.
You will be:
- Working as part of a team of Advisers, contributing to the development of the service, ensuring that the LCA provides the best possible service to presenting clients.
- Advising and supporting clients seeking advice on benefit or debt problems. In particular, gathering information and assisting the client to ensure that the best possible outcome is achieved.
- Keeping up to date with relevant developments in the information area to ensure that the client receives the most up to date support and advice.
Reports to: Core Services Manager
Responsible for: The delivery of high quality advice; particularly Debt and Benefits Advice.
Accountable for: The Local Citizens Advice Swansea Neath Port Talbot (LCA) meeting funder and Citizens Advice Swansea Neath Port Talbot Membership Scheme requirements.
Location: Neath, Port Talbot or Swansea. The post holder may be asked to work at any of our locations on a temporary or permanent basis for training or service delivery purposes.
Hours: 37hrs (part time positions also considered)
Salary: SCP 12 (£23,944) to SCP 15 (£25,409) depending on experience and completion of training and final assessment, pro rata, per annum
Holidays: 23 days’ annual leave per annum, plus Bank Holidays ( increasing with long service)
Closing Date: 23.59hrs, Sunday, 5th November 2023
Interview Dates: weeking starting 6th November 2023 by video link. Only shortlisted candidates will be contacted
Anticipated Start date: As soon as possible
