Generalist Adviser May 2024

About us: Our team at Citizens Advice Swansea Neath Port Talbot help roughly 6000 people a year with over 18000 different issues. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.

Role: We need a generalist adviser to help people find a way forward by providing accurate, tailored and effective information and advice.

Specific requirements:

  • Experience delivering advice with a particular focus on benefits, and debt as well as housing, employment, immigration, discrimination, and family issues. 
  • Managing workloads and prioritising tasks
  • What you can bring to our organisation

You will also have strong IT skills and be able to communicate clearly and effectively face-to-face, in writing and over the phone.

Starting salary: £24,991

Reports to: Team Leader

Location: Swansea Office and outreach locations throughout Neath Port Talbot.

Contract: Permanent

Hours: 37

Benefits of working for us:

  • A positive working environment 
  • Up to 30 days annual leave plus bank holidays
  • Additional leave for long service
  • 6% Employer pension contribution 
  • Learning and development opportunities
  • Hybrid working
  • Staff Welfare programme
  • Family friendly policies
  • As much tea and coffee as you can drink, biscuits are optional

How to apply:

All we need is your CV and a covering letter setting out how you meet the specific requirements as above. For more information view the full job description and application guidance, below:

Closing date: Monday, 27th May 2024, 23:59 hrs

Interview date: Monday or Tuesday, 3rd or 4th June TBC

Please note: If you are not contacted, then you have not been shortlisted

If you have any questions, please email

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