Warmer Wales Advice Project

We receive funding through the Moondance Foundation and the National Grid to provide one-to-one energy advice to fuel poor and vulnerable clients in Wales.

Aims and objectives

Energy advice includes advice on fuel options, tariffs and energy grants, as well energy efficiency advice, with the aim of reducing bills. As well as energy advice, the project includes benefit entitlement checks and non-monetary debt assistance as part of the client’s appointment.

As most clients supported under the project are vulnerable, advisers will speak to suppliers on behalf of the client to solve issues with billing, negotiate payment plans and ask about grants available to reduce fuel debt. Some of the energy issues can be very complex and our advice may require more than one contact to solve the issues.

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