Administration/Advice Support Worker November 2023 (Closed)

We are looking for an experienced, well organised and enthusiastic person to join our admin support team. You will play a key role in making sure that

  • client paperwork is prioritised and in order by liaising with advisers and caseworkers
  • letters are sent out, appointments are made and requests are followed up with clients promptly
  • you will need to be an excellent communicator to ensure that you can support clients in a variety of ways to access the help and support they may need
  • you will contact clients by phone, email and text to book appointments and make sure they know what they need to bring with them to appointments

Reports to:    Business Continuity Manager

Responsible for:  Ensuring client contacts and paperwork is dealt with efficiently and securely

Accountable for: The Local Citizens Advice Swansea Neath Port Talbot (LCA) meeting funder and Citizens Advice Swansea Neath Port Talbot Membership Scheme requirements.

Location:  Neath, Port Talbot or Swansea.  The post holder may be asked to work at any of our locations on a temporary or permanent basis for training or service delivery purposes.

Hours: 37hrs (part time positions also considered)

Salary: TBC

Holidays: 23 days’ annual leave per annum, plus Bank Holidays ( increasing with long service)

Closing Date: 23.59hrs, Sunday, 5 Nov 2023
Interview Dates: 9 Nov 2023 by video link. Only shortlisted candidates will be contacted

Anticipated Start date: As soon as possible

Application Process

Closing Date: 23.59hrs, Sunday, 5 November 2023

Please make sure you read the Application Form Guidance before completing your application form.

Also note that we do NOT accept CVs and do not routinely reply to candidates who are NOT shortlisted

Share this with others

Related Information

young mother with support worker

Debt specialist caseworker

15/11/2023
young mother with support worker

Trainee caseworker (Debt)

14/11/2023
Citizens Advice Swansea Neath Port Talbot

Generalist Adviser November 2023 (Closed)

24/10/2023
Citizens Advice Swansea Neath Port Talbot

Trainee Adviser September 2023 – closed

11/09/2023

This section is in

Jobs

Volunteer with Citizens Advice

21,300 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of roles in local Citizens Advice and Witness Service, want to find out more?

For privacy reasons Twitter needs your permission to be loaded. For more details, please see our Data Protection and Privacy.
I Accept
For privacy reasons Facebook needs your permission to be loaded. For more details, please see our Data Protection and Privacy.
I Accept
( function( d, s, id ) { var js, fjs = d.getElementsByTagName( s )[0]; if ( d.getElementById( id ) ) { return; } js = d.createElement( s ); js.id = id; js.src = "https://connect.facebook.net/en_GB/sdk.js#xfbml=1&version=v12.0"; fjs.parentNode.insertBefore( js, fjs ); }( document, 'script', 'facebook-jssdk' ) );