Administration/Advice Support Worker November 2023 (Closed)

We are looking for an experienced, well organised and enthusiastic person to join our admin support team. You will play a key role in making sure that

  • client paperwork is prioritised and in order by liaising with advisers and caseworkers
  • letters are sent out, appointments are made and requests are followed up with clients promptly
  • you will need to be an excellent communicator to ensure that you can support clients in a variety of ways to access the help and support they may need
  • you will contact clients by phone, email and text to book appointments and make sure they know what they need to bring with them to appointments

Reports to:    Business Continuity Manager

Responsible for:  Ensuring client contacts and paperwork is dealt with efficiently and securely

Accountable for: The Local Citizens Advice Swansea Neath Port Talbot (LCA) meeting funder and Citizens Advice Swansea Neath Port Talbot Membership Scheme requirements.

Location Neath, Port Talbot or Swansea.  The post holder may be asked to work at any of our locations on a temporary or permanent basis for training or service delivery purposes.

Hours: 37hrs (part time positions also considered)

Salary: TBC

Holidays: 23 days’ annual leave per annum, plus Bank Holidays ( increasing with long service)

Closing Date: 23.59hrs, Sunday, 5 Nov 2023
Interview Dates: 9 Nov 2023 by video link. Only shortlisted candidates will be contacted

Anticipated Start date: As soon as possible

Application Process

Closing Date: 23.59hrs, Sunday, 5 November 2023

Please make sure you read the Application Form Guidance before completing your application form.

Also note that we do NOT accept CVs and do not routinely reply to candidates who are NOT shortlisted

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