Trainee caseworker (Debt) (Closed)

Are you an Adviser looking for a new challenge?

Are you someone who is currently well versed in  advising people or someone fully trained to give advice and looking for a new opportunity?  Do you want to train to be a Debt Specialist?

Trainee Caseworker: At Citizens Advice Swansea Neath Port Talbot we need someone who wants to develop their expertise in debt advice. Full training, mentoring and support will be provided to reach these goals.

In return we will provide:

  • A positive working environment in a culture that is inventive, responsible and generous
  • A pension scheme 
  • Learning and development opportunities

Hybrid working: this will be considered as part of the job and you will be provided with equipment to carry out your role.

Hours:  Full time 37hrs preferred

Salary range: £23,944 – £27,503 depending on experience (rates are currently under review)

Contract: Permanent position which is subject to funding arrangements.

Location: Swansea office and outreach locations throughout Swansea and Neath Port Talbot. 

We work with a diverse range of clients and you will need to be able to work under pressure whilst dealing confidently and sensitively with our client groups

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

Download the job pack below

If you have any questions, please email:

Please ensure you read application guidance and ensure that you demonstrate how you meet the person specification.

Please note, we do not accept CVs and do not routinely provide outcomes to candidates not shortlisted for interview.

Closing date for Applications by: 23.59hrs, Sunday, 3rd December 2023

Interviews: to take place during the week starting 7 December 2023 by video link (Zoom or Google Meet). Only shortlisted candidates will be contacted.

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