Our Services

Our Services

We offer a walk in service at Llys Glas, Pleasant Street, Swansea, SA1 5DS:
Mondays to Fridays 9am – 12 noon.
We have Telephone access:
Mondays, Tuesdays, Thursdays and Fridays 9am – 3pm & Wednesdays 9am – 12.
You can call for advice or make an appointment to speak with an adviser.

Initial Check

Our approach is to ask some very brief questions when you contact us – whether this is by telephone or at a face to face.  So either contact routes should result in an equal approach. We will then be able to assess whether the problem you want solved is something that our organisation is best suited to assist with or another organisation is, how much you can do yourself, e.g. if you have internet access and what adviser appointments we have available within a reasonable timescale. These appointments could be telephone or face to face.  
By operating in this way we are able to ensure our waiting times are not excessive and that for those with more straightforward queries we can help you as quickly as we can through an information, supported information or alternative advice route.
Instead of visiting you may prefer to ring the national Adviceline on 03444 77 20 20 which is available Monday to Friday 9am to 4pm.
You can find lots of useful information on the national website including template letters, tactical advice and information on your rights and responsibilities. Webchat is also available for some subjects such as debt.

Links

Please click on the links below for more information
Telephone: 03454 04 05 06 or click on any of the links in this section for online information.

Privacy Notice

Citizens Advice Swansea Neath Port Talbot is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice will treat your personal information as confidential and your details will not be given or sold to anyone.

Your Personal Information

When you provide Citizens Advice Swansea Neath Port Talbot with personal information, for example, when using the feedback form, we take steps to ensure that your information is treated securely. Our Citizens Advice Swansea Neath Port Talbot information charter provides full details of how we handle your personal information.

Citizens Advice Swansea Neath Port Talbot makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice Swansea Neath Port Talbot cannot ensure or guarantee the security of information when it is being transmitted.