We offer a walk in service at Llys Glas, Pleasant Street, Swansea, SA1 5DS: Mondays to Fridays 9am – 12 noon.
We have Telephone access: Mondays, Tuesdays, Thursdays and Fridays 9am – 3pm & Wednesdays 9am – 12. You can call for advice or make an appointment to speak with an adviser.
Our approach is to ask some very brief questions when you contact us – whether this is by telephone or at a face to face. So either contact routes should result in an equal approach. We will then be able to assess whether the problem you want solved is something that our organisation is best suited to assist with or another organisation is, how much you can do yourself, e.g. if you have internet access and what adviser appointments we have available within a reasonable timescale. These appointments could be telephone or face to face.
By operating in this way we are able to ensure our waiting times are not excessive and that for those with more straightforward queries we can help you as quickly as we can through an information, supported information or alternative advice route.
Instead of visiting you may prefer to ring the national Adviceline on 03444 77 20 20 which is available Monday to Friday 9am to 4pm.
You can find lots of useful information on the national website including template letters, tactical advice and information on your rights and responsibilities. Webchat is also available for some subjects such as debt.