Initial Check: Our approach is to ask some very brief questions when you contact us – whether this is by telephone or at a face to face. So either contact routes should result in an equal approach. We will then be able to assess whether the problem you want solved is something that our organisation is best suited to assist with or another organisation is, how much you can do yourself, e.g. if you have internet access and what adviser appointments we have available within a reasonable timescale. These appointments could be telephone or face to face.
By operating in this way we are able to ensure our waiting times are not excessive and that for those with more straightforward queries we can help you as quickly as we can through an information, supported information or alternative advice route.
Instead of visiting you may prefer to ring the national Adviceline 03444 77 20 20 which is available Monday to Friday 9am to 4pm.
https://www.citizensadvice.org.uk/wales/ There is lots of information online to help you – template letters, tactical advice and information on your rights and responsibilities. Webchat is also available for some subjects such as debt.
Please click on the following links to get more information:
Discrimination means treating you unfairly because of who you are. The Equality Act 2010 protects you from discrimination. There are nine protected characteristics in the Equality Act. Discrimination which happens because of one or more of these characteristics is unlawful under the Act.
The characteristics that are protected by the Equality Act 2010 are: • age • disability • gender reassignment • marriage or civil partnership (in employment only) • pregnancy and maternity • race • religion or belief • sex • sexual orientation.
If you’re treated unfairly because someone thinks you belong to a group of people with protected characteristics, this is also unlawful discrimination.