Debt specialist caseworker Jan 2024 (Now closed)

Are you a Debt Specialist looking for a new challenge?

The Cost of Living crisis means that, after paying for essentials, the average person we help with debt advice on Universal Credit is now £34 in the red each month.

Debt Caseworker: At Citizens Advice Swansea Neath Port Talbot we need someone with expertise in debt advice who can work with vulnerable people. Full mentoring and support will be provided as part of the role.

In return we will provide:

  • A positive working environment in a culture that is inventive, responsible and generous
  • A pension scheme 
  • Learning and development opportunities

Hybrid working: this will be considered as part of the job and you will be provided with equipment to carry out your role.

Hours:  Full time 37hrs preferred

Salary range: £25,918 – £27,503 depending on experience (rates are currently under review)

Contract: Permanent position which is subject to funding arrangements.

Location: Swansea office and outreach locations throughout Swansea and Neath Port Talbot. 

We work with a diverse range of clients and you will need to be able to work under pressure whilst dealing confidently and sensitively with our client groups

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

Download the job pack below

If you have any questions, please email:

Please ensure you read application guidance and ensure that you demonstrate how you meet the person specification.

Please note, we do not accept CVs and do not routinely provide outcomes to candidates not shortlisted for interview.

Closing date for Applications by: 23.59hrs, Sunday, 25th February 2024

Interviews: to take place during the week starting 26th February 2024 by video link (Zoom or Google Meet). Only shortlisted candidates will be contacted.

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