Who we are; our culture, ethos, philosophy

We are a social justice charity as shown by our twin aims:

  • To provide the advice people need for the problems they face; and

  • To improve the policies and practices that affect people’s lives

And those policies and practices include our own internal policies and practices. We aim to support our staff, paid and volunteer, as best we can, and although we may not always succeed, we always try.

To this end we take a number of steps to support the physical and emotional wellbeing of our team:

  • We are happy to make reasonable adjustments when needed and we make a point of asking not just at interview, but once someone has started working or volunteering for us, because we recognise that many people are not comfortable telling us about their needs during the interview process, but want to get to know and trust us first.

  • We provide regular wellbeing activities for all, include a monthly 2 hour wellbeing session, an ongoing series of occasional ‘wellbeing Wednesdays’, an Employee Assistance Programme and access to Swansea Bay University Health Board’s Wellbeing through Work service.

Ambassadors for Autism

If you disclose to us that you are autistic or have sensory issues or social communication difficulties this is how we aim to respond:

  • We will offer you a quiet space to wait to be seen
  • You will be told what is going to happen in a clear and straightforward way

  • We will ask you about any sensory sensitivities you have and what we could do to help accommodate them

  • Our advisers will try and ask clear, specific questions when talking to you about whatever you have come to us for advice on

  • You will be treated with dignity and respect, as are all our clients

Ambassadors for Autism

Zero Racism

Citizens Advice Swansea Neath Port Talbot commits to promoting a zero tolerance to racism throughout the Citizens Advice Swansea Neath Port Talbot, this means that:

  • We will take a stand against racism and promote a more inclusive and equal society for all

  • We will not tolerate racial prejudice, discrimination, harassment, victimisation, abuse, or violence against any individual

  • We will stand in solidarity, come together, and say no to racism, in all its forms

  • We will promote good race relations between people from diverse ethnic backgrounds in Citizens Advice Swansea Neath Port Talbot

  • We will promote equal and fair opportunities for people from diverse ethnic backgrounds to attain promotion

  • We will eliminate unlawful race discrimination, harassment, victimisation and abuse

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Living Wage Employer

Citizens Advice Swansea Neath Port Talbot commits to a fair wage for all employees, this means that:

As an accredited Living Wage Employer, we are voluntarily going above and beyond the government minimum and taking a stand to ensure all your employees can earn a wage which is enough to live on

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Armed Forces Covenant

We commit to uphold the Armed Forces Covenant and support the Armed Forces Community. We recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation, our community and to the country.

Signed on behalf of:

Citizens Advice Swansea Neath Port Talbot

To read our pledge – click here

Cultural Competence

cultural competemce

On 23 October 2024, we were awarded a silver award (merit) to reflect our cultural competence progress as part of the Diverse Cymru Black, Asian and Minority Ethnic Cultural Competence Scheme.

For a copy of our certificate

Click here

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About Us