Festive Calendar

 

DateAvailability
Friday 20th DecemberOffice will be closed at 12.30pm
Monday 23rd DecemberWalk in service closed –  emergencies only 
Christmas EveWalk in service closed – emergencies only. Office closed from 12.30pm.
Christmas DayClosed
Boxing DayClosed
27th DecemberClosed
28th DecemberClosed
29th DecemberClosed
30th DecemberClosed
New Years EveClosed
New Years DayClosed
Thursday 2nd January 2025Walk in service closed – emergencies only
Friday 3rd January 2025Open 9.30am to 12.30pm – emergencies only

 

Email and Phones

Our email service will be closed after midnight, Thursday 19th December and will reopen from midday Thursday 2nd January 2025

The phones will be closed from Tuesday 24 December until Thursday 2 January 2025

Callback

If you have been told that we will contact you in the New Year, we will attempt to call you from the 2nd January. Calls will come from a number displaying 0808 278 2926. We will only make two attempts to contact you.

If you are unable to take the call or miss them, you will need to get back in touch when you are available.

Turning up at the Office

If you call into the office, we may only be able to help with emergencies.

 

Please go to www.citizensadvice.org.uk

for information and advice, including template letters.

Other useful Information:

Swansea Foodbanks at Christmas

https://www.swansea.gov.uk/christmasfoodbanks

 

Neath Port Talbot Support

https://www.npt.gov.uk/housing-and-benefits/help-with-the-cost-of-living/

 

Consumer Helpline – 0808 223 1133 Lines are open Monday to Friday, 9am to 5pm.

Lines are closed on bank holidays.

 

National Debtline – Freephone 0808 808 4000

During the holiday period access is available via their website nationaldebtline.org

 

Shelter Cymru – Urgent helpline: 08000 495 495

Open 9.00am – 2.30pm Monday to Friday.

 

Other Support can be found here https://citizensadvicesnpt.org.uk/contact/get-in-touch/

 

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