Before using this form please have a look at the following information

If you are concerned about time limits of your query then please call our local line number: 03030 033 577 (9am to 4pm weekdays).

Calls to this number are charged at a standard rate but are included free in most mobile call packages. Please check with your provider.

Places to get help online

https://www.citizensadvice.org.uk/wales – Citizens Advice website offers a webchat service, Find information about this and other access methods by clicking here.

https://www.advicenow.org.uk/

Table of contents

Food Vouchers

Help Through Hardship – 0808 2082138 (free)

They can issue foodbank vouchers and explore other issues you may need help with

In Swansea – https://www.swansea.gov.uk/article/5989/Food-banks

In Neath Port Talbot – https://www.npt.gov.uk/31522

Fuel Vouchers

Citizens Advice Consumer Helpline – 0808 223 1133

They can help with credit on a prepayment meter or an energy debt and make a referral to the Extra Help Unit

Neath Port Talbot – residents can also make use of the Hardship Relief Scheme – https://www.warmwales.org.uk/hardship-relief-scheme/

Your Benefits

Advicelink Cymru – 0800 702 2020 – https://advicelinkcymru.org.uk/ for useful self help information

Help to Claim (Universal Credit Application help) – 08000 241 220

They can help you make a new claim for Universal Credit if you require assistance with the online application or a telephone application

Money Worries

National Debtline – 0808 808 4000 – https://nationaldebtline.org/

Stepchange – 0800 138 1111 – https://www.stepchange.org/

Business Debtline – 0800 197 6026 – https://businessdebtline.org/

Mental Health

Samaritans –  https://www.samaritans.org/ or Telephone free 116 123

Hafal Mental Health Sanctuary Service – https://hafal.org/sanctuary or Telephone 01792 399 676 7 days a week, 365 days a year, from 6pm until 2am.

Employment

ACAS Helpline – 0300 123 1100 or www.acas.org.uk

Consumer

Consumer Helpline – 0808 223 1133 or www.citizensadvice.org.uk/wales/consumer/

Financial & Pension Advice, Budgeting Tools

Money Helper – 0800 138 7777  or  https://www.moneyhelper.org.uk/en

Immigration

UK Visas and Immigration Contact Centre – 0300 790 6268

Migrant Help – 0808 8010 503 – https://www.migranthelpuk.org/

Housing

Shelter Cymru – 08000 495 495 or www.sheltercymru.org.uk

Legal Advice

Law Society – Find a solicitor – 020 7320 5650 – https://solicitors.lawsociety.org.uk/

Swansea Law Clinic – https://www.swansea.ac.uk/law/lawclinic/

Self Help Tool

Still can’t find what you’re looking for?

You can use the form below to contact us. Please read carefully below before submitting.

Please note, this form should only be used for advice enquires by members of the public.

  • If you are a partner agency, support worker etc., please visit Our Partners page
  • If you are from another LCA, please refer to the LLS for other contact information

  • By using this form we will assume that you want a response by email. If you provide your telephone number, we may use this if we need to get more information

  • Please note: WE WILL RETURN CALLS FROM A “WITH HELD” or “UNKNOWN” NUMBER

The form is currently closed during our closed working hours, bank and festive holidays, come back soon when the form opens. In the meantime why not try our self help tool