Before using this form please have a look at the following information

If you are concerned about time limits on your query then please call us on 0808 278 7926.

Please note: numbers starting 0800 or 0808 are free to call

Places to get help online Advice website offers a webchat service, Find information about this and other access methods by clicking here.

Food Vouchers

Help Through Hardship 0808 2082138 (free)

They can issue foodbank vouchers and explore other issues you may need help with

In Swansea

In Neath Port Talbot

Fuel Vouchers

Citizens Advice Consumer Helpline 0808 223 1133

They can help with credit on a prepayment meter or an energy debt and make a referral to the Extra Help Unit

Neath Port Talbot – residents can also make use of the Hardship Relief Scheme –

Your Benefits

Claim What’s Yours0808 250 5700  

Call our free helpline for assistance with checking your benefit entitlement

Help to Claim (Universal Credit Application help) – 08000 241 220  

They can help you make a new claim for Universal Credit if you require assistance with the online application or a telephone application 

Money Worries

Mental Health

Samaritans – or Telephone free 116 123

Hafal Mental Health Sanctuary Service or Telephone 01792 399 676 7 days a week, 365 days a year, from 6pm until 2am.


ACAS Helpline0300 123 1100 or

Financial & Pension Advice, Budgeting Tools


UK Visas and Immigration Contact Centre0300 790 6268

Migrant Help0808 8010 503


Legal Advice

Law Society – Find a solicitor – 020 7320 5650

Swansea Law Clinic

Still can’t find what you’re looking for?

You can use the form below to contact us. Please read carefully below before submitting.

Please note, this form should only be used for advice enquires by members of the public.

  • If you are a partner agency, support worker etc., please visit Our Partners page
  • If you are from another LCA, please refer to the LLS for other contact information
  • By using this form we will assume that you want a response by email. If you provide your telephone number, we may use this if we need to get more information


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