Generalist Adviser Jan 2025

About us: Our team at Citizens Advice Swansea Neath Port Talbot help roughly 6000 people a year with over 18000 different issues. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.

Role: We need a generalist adviser who can deliver advice across a range of subjects to help people find a way forward by providing accurate, tailored and effective information and advice.

Specific requirements:

• Experience delivering advice with a particular focus on benefits, and debt as well as housing, employment, immigration, discrimination, and family issues.
• Managing workloads and prioritising tasks
• What you can bring to our organisation

You will also have strong IT skills and be able to communicate clearly and effectively face-to-face, in writing and over the phone.

Trainees will be considered but trainee caseworkers must already have experience delivering advice and trainee generalists must have prior knowledge and awareness of current debt and benefits areas

Starting salary: 

• Trainee Advisers  £24,021
• Generalist Adviser £24,991

Reports to: Team Leader

Location: Swansea Office and outreach locations throughout Neath Port Talbot.

Contract: Permanent

Hours: 37

Benefits of working for us:

• A positive working environment 
• Up to 30 days annual depending on length of service
• Bank holidays
• Additional leave for long service
• 6% employer contribution pension scheme
• Learning and development opportunities
• Hybrid working
• Staff Welfare programme
• Plus, as much tea and coffee as you can drink, (biscuits are optional)