Administrator/Advice Support (closed)

About us: Our team at Citizens Advice Swansea Neath Port Talbot help roughly 6000 people a year with over 18000 different issues. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.

Role: We need an experienced administrator to support the daily reception service and manage day to day tasks to support our advice service.

Specific requirements:

Reception: Experience speaking to the public and gathering information about their circumstances in a sensitive manner. Helping people by booking appointments, signposting to other organisations or conveying information to help them find a way forward

Admin tasks: Experience managing workloads and prioritising tasks in an efficient way. You need strong IT skills and it is essential that you are an effective communicator face-to-face, in writing and over the phone.

General: What you can bring to our organisation

Starting Salary: £23,088 FTE

Reports to: Business Continuity Manager

Location: Swansea Office but may be asked to attend outreach locations throughout Neath Port Talbot.

Contract: Permanent

Hours: 29.5hrs Tues to Friday

Benefits of working for us:

  • A positive working environment
  • 28 days annual leave including bank holidays
  • Additional leave for long service
  • 6% Employer pension contribution
  • Learning and development opportunities
  • Staff Welfare programme
  • Family friendly policies
  • As much tea and coffee as you can drink, biscuits are optional

How to apply:

Please send us a CV and a covering letter setting out how you meet the specific requirements above, to the email address below. For more information, including the person specification, follow the links below

Closing date: 23:59hrs, Sunday, 20th October 2024

Interview date:Week starting 21st October 2024 by video link

Please note: If you are not contacted, then you have not been shortlisted

If you have any questions, please email julie.browne@citizensadvicesnpt.org.uk

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds

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