Contact

If you are going to be late for your appointment

If you are going to be late please telephone 03030 033 577 as soon as you can. If you are going to be a few minutes late we will try to keep your appointment available.

However, if you are going to be more than 15 minutes late it is likely that we will need to reschedule it for another day.

If you cannot attend your appointment

If you are not able to attend your appointment, please either telephone 03030 033 577 as soon as you can or let us know using the cancellation/reschedule button (above). This will allow us to give your “slot” to someone else.

If it is your first cancelled appointment then we will try and give you another appointment as soon as possible.

If you miss TWO OR MORE appointments

If you have already missed one appointment we hope that you will make every effort to attend a second appointment. Please be aware that if you fail to attend a second appointment then we will assume that you no longer need our help.

If you subsequently contact us, it is unlikely that we will be able to offer you another appointment. You would need to access our service where we add you to a task list and call you back at an unfixed time.

If you miss THREE OR MORE appointments, or continually refuse our advice

If you consistently fail to attend our appointments, or if you continually ignore the advice that we have given, then we may exclude you from our service. This will only be done in the most serious of circumstances and we will always notify you in writing if we intend to do this.