Research and campaigns works on the second of these aims. As a service we have a huge amount of insight into and data about the problems our clients and their wider communities face. Through research and campaigns, we use this insight to influence decision makers, at a UK, Wales and local level, to change policies and practices.
Research and campaigns gives Citizens Advice Swansea Neath Port Talbot the opportunity to widen our impact, allowing us to help those who may not be able to access our advice service, prevent issues from occurring in the first place and enable our advisers to focus on other issues.
We’re a voice for our clients and consumers, we have real time data from our millions of clients. This evidence helps us identify emerging issues, understand what is causing them and make recommendations on how to fix the problems.
CASNPT Research and Campaigns team works with other local Citizens Advice, local authorities, third sector agencies, local councils, MPs and MSs. This allows CASNPT to collect evidence and contribute to policy discussions about how to improve the lives of Swansea and Neath Port Talbot residents.
