Caseworker July 2024

About us: Our team at Citizens Advice Swansea Neath Port Talbot help roughly 6000 people a year with over 18000 different issues. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.

Role: We need an experienced caseworker to deliver debt and/or welfare benefit advice to help people find a way forward by providing accurate, tailored and effective information and advice.

Specific requirements:

  • Experience delivering benefit and debt advice with a particular focus on appealing benefits/ upper tribunals, debt relief orders and breathing space
  • Managing workloads and prioritising tasks
  • What you can bring to our organisation

You will also have strong IT skills and be able to communicate clearly and effectively face-to-face, in writing and over the phone.

Trainees will be considered but trainee caseworkers must already have experience delivering advice and prior knowledge of the current debt and benefits areas

Starting salary: 

  • Trainee caseworker £26,001
  • Caseworker £27,051

Reports to: Team Leader

Location: Swansea Office and outreach locations throughout Neath Port Talbot.

Contract: Permanent

Hours: 37

Benefits of working for us:

  • A positive working environment 
  • Up to 30 days annual leave plus bank holidays
  • Additional leave for long service
  • 6% Employer pension contribution 
  • Learning and development opportunities
  • Hybrid working
  • Staff Welfare programme
  • Family friendly policies
  • As much tea and coffee as you can drink, biscuits are optional

How to apply:

Please send us your CV and a covering letter setting out how you meet the specific requirements as above.

For the full job description and application guidance, see below:

Closing date: Sunday 14th July 23:59 hrs

Interview date:Week starting 15th July (date to TBC)

Please note: If you are not contacted, then you have not been shortlisted

If you have any questions, please email julie.browne@citizensadvicesnpt.org.uk

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