Administrator/Advice Support Jan 2025

About us: Our team at Citizens Advice Swansea Neath Port Talbot help roughly 6000 people a year with over 18000 different issues. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.

Role: We need an experienced administrator to support the daily reception service and manage day to day tasks to support our advice service.

Specific requirements:

1. Reception: Experience speaking to the public and gathering information about their circumstances in a sensitive manner. Helping people by booking appointments, signposting to other organisations or conveying information to help them find a way forward

2. Admin tasks: Experience managing workloads and prioritising tasks in an efficient way. You need strong IT skills and it is essential that you are an effective communicator face-to-face, in writing and over the phone.

3. General: What you can bring to our organisation

Starting Salary: £23,088 FTE

Reports to: Business Continuity Manager

Location: Swansea Office but may be asked to attend outreach locations throughout Neath Port Talbot.

Contract: Permanent

Hours: 29.5hrs Tues to Friday

Benefits of working for us:

• A positive working environment 
• Up to 30 days annual depending on length of service
• Bank holidays
• Additional leave for long service
• 6% employer contribution pension scheme
• Learning and development opportunities
• Hybrid working
• Staff Welfare programme
• Plus, as much tea and coffee as you can drink, (biscuits are optional)