Festive Open and Closed hours

Availability

23rd December	Open 9.30am -12.30pm
24th December	Closed
25th December	Closed
26th December	Closed
27th December	Closed
28th December	Closed
29th December	Closed
30th December	Closed
31st December	Closed
1st January	Closed
2nd January	Closed
3rd January	Closed
4th January	Open

What happens when we are closed?

We will be unable to respond to email enquiries during the closed days.

You may still be able to call our local helpline number 0808 278 7926, but this will not be answered by ourselves and will overflow to the national team.

The phones will not be available on the Bank Holiday days

What are the arrangements for 4th January?

We anticipate that our first day back will be extremely busy, so please bear with us.

We will try to respond to emails as efficiently as possible and we will attempt to contact people who we said we would contact for an appointment in the New Year.

We will not be available for people turning up at the office. This is so that we can deal with the above enquiries

Other help you can access

Please go to www.citizensadvice.org.uk

for information and advice, including template letters.

Other useful numbers:

Consumer Helpline – 0808 223 1133 Lines are open Monday to Friday, 9am to 5pm.

Lines are closed on bank holidays.

National Debtline – Freephone 0808 808 4000

During the holiday period access is available via their website nationaldebtline.org

Shelter Cymru – Urgent helpline: 08000 495 495

Open 9.00am – 2.30pm Monday to Friday.

Related Information

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21,300 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of roles in local Citizens Advice and Witness Service, want to find out more?

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