Our New Approach to Advice Delivery

Over the last year we have been experimenting with a number of things.  The demands for advice and our resources are not equal and so we have had to come up with different ways to do things.  This has meant that we have had to revise the appointments we can offer, the direct support that we can help individuals with as well as the types of work.  Funding has been part of the story in driving these changes but our strategy has also been a bigger part.  We want to be able to prevent more problems recurring and help people to help themselves more.  We have limited resources to be able to offer a face to face advice appointment on a repeated basis and will offer telephone contact instead and guided action points for people who are unsure what they should be doing next.  If we feel that it is not possible for you to cope on your own without our support we may suggest that a more appropriate support agency should assist us together. We understand that sometimes people feel that they are the only one with the problem they are facing and our workshops have started to bring people together who are going through the same thing at the same time.  Our Personal Independence Payment workshop has seen many people feel ’empowered’ and more confident to be able to help themselves in future and sometimes help other people they know.

From 6 February 2017 – Initial Check through face to face drop in at Llys Glas – Mondays to Fridays 9am – 12 noon.  Telephone access – Mondays, Tuesdays, Thursdays and Fridays 9am – 3pm.  Wednesdays 9am – 12 noon.

Our approach is to ask some very brief questions when people contact us – whether this is by telephone or at a face to face ‘Initial Check session.’  So either contact routes should result in an equal approach.  We will then be able to assess whether the problem you want solved is something that our organisation is the best suited to assist with or another organisation, how much you can do yourself e.g. if you have internet access and what adviser appointments we have available within a reasonable time slot. These appointments could be telephone or face to face.  The advantages of all this are reducing waiting times, and helping you as quickly as we can through an information, supported information or advice route.

We keep our contact details uptodate on the website and other channels – Facebook and Twitter.  Feedback is very welcome as we are constantly learning about new things and improving what we are doing.