Trainee caseworker (Debt and Benefits) March 2023 (Closed)

We are looking for someone with good communication, interpersonal and organisational skills. We need a confident, motivated individual with lots of initiative, who can work particularly well independently as well as part of a team. 

We are seeking candidates who are adaptable and responsive to change, who can work to tight deadlines – with a strong commitment to working as part of a dynamic and multi-skilled team within a busy local office.

After a period of training you will be:

  • Working as part of a team of specialist advisers on the Welsh Government funded service Single Advice Fund via Citizens Advice Cymru. 
  • Experienced, enthusiastic and a fully qualified specialist caseworker providing and maintaining in-depth casework to individual clients referred by partner organisations, health care professionals or self-referred. 
  • Advising and supporting clients who seek advice about their welfare benefits or debt problems.  In particular, gathering information and assisting the client to ensure that the best possible outcome is achieved. 
  • Required  to keep up to date with relevant developments in the information area to ensure that the client receives the most up to date support and advice.

Reports to:     Core Services Manager

Responsible for:  The delivery of high quality advice 

Accountable for: Citizens Advice Swansea Neath Port Talbot (CASNPT) meeting funder and Citizens Advice Membership Scheme requirements.

Location:  Neath, Port Talbot or Swansea.  The postholder may be asked to work at any of the LCA locations on a temporary or permanent basis for training or service delivery purposes.

Salary: Starting on SCP 10 (£22,129), rising to SCP 14 (£23,954) after initial training & assessment, then to SCP 16 – 19 (£24,921 – £26,445) after passing final competencies assessment, pro rata, per annum and depending on experience

Hours: 37 hrs  (part time considered, minimum 22.5hrs)

Term: Permanent (continuation will be dependent on funding)

Closing date for Applications by: 23.59hrs, Sunday 16th April 2023

Interviews: to take place in the week starting  17 March 2023 by video link (Zoom or Google Meet). Only shortlisted candidates will be contacted.

Application Process

Please make sure you read the Application Form Guidance before completing your application form.

Also note that we do NOT accept CVs and do not routinely reply to candidates who are NOT shortlisted

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