Initially undertaking a comprehensive training program to become a generalist adviser
Working as part of a team of Advisers contributing to the development of the service, ensuring that the LCA provides the best possible service to presenting clients.
Advising clients seeking advice on benefit or debt problems. In particular, gathering information and assisting all groups of people to ensure that the best possible outcome is achieved.
Keeping up to date with relevant developments in the information area to ensure that everyone receives the most up to date support and advice.
We are looking for someone with excellent communication, interpersonal and organisational skills. We need a confident, motivated individual with lots of initiative, who can work particularly well independently as well as part of a team.
We are seeking candidates who are adaptable and responsive to change, who can work to tight deadlines – with a strong commitment to working as part of a dynamic and multi-skilled team within a busy local office.
Reports to:Core Services Manager
Responsible for:The delivery of high quality advice; particularly Debt and Benefits Advice.
Accountable for:The Local Citizens Advice (LCA) meeting funder and Citizens Advice Membership Scheme requirements.
Location: Neath, Port Talbot or Swansea. The postholder may be asked to work at any of the LCA locations on a temporary or permanent basis for training or service delivery purposes.
Hours:37hrs (part time positions also considered) Salary:SCP 10 (£22,129) on starting rising to SCP 12 (£23,023) after completion of the training and final assessment, pro rata, per annum Holidays: 23 days’ annual leave per annum, plus Bank Holidays ( increasing with long service) Closing Date: 23.59hrs, Sunday, 16th April 2023 Interview Dates: weeking starting 17th April 2023 by video link
21,300 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of roles in local Citizens Advice and Witness Service, want to find out more?
Citizens Advice Swansea Neath Port Talbot / Cyngor ar Bopeth Abertawe Castell-nedd Port Talbot
Rhif Elusen Gofrestredig / Charity Registration Number: 518825
Cwmni Cyfynedig Trwy / Company limited by guarantee. Warant Rhif / Registered Co. Number: 1702827
Enw Gofrestredig / Registered Name: Citizens Advice Swansea Neath Port Tabot Ltd in England & Wales
Swyddfa Gofrestredig / Registered Office: Second Floor, City Gates, 50A Wind Street, Swansea SA1 1EE
Awdurdodir a rheoleiddir gan / Authorised and regulated by the Financial Conduct Authority FRN:617762