Generalist Adviser (Feb 2023) – Closed

We are seeking to appoint an enthusiastic and motivated individual to join our Team at Citizens Advice Swansea Neath Port Talbot. You will have excellent people and communication skills, along with an ability to gather and interpret information to help clients navigate their difficulties. A full induction and training program will be provided to enable you to deliver high quality advice.


  • A positive working environment in a culture that is inventive, responsible and generous
  • Pension scheme
  • Learning and development opportunities

Job details: We need a generalist adviser with experience delivering advice on benefits and/or debt. You will be required to advise clients face to face, by telephone or video link, should this be required.

Hybrid working: this will be considered as part of the job and you will be provided with equipment to carry out your role.

Hours: Full time 37hrs preferred

Salary range: SCP 12 – 15 £23023 – £24432 (depending on role and experience)

Contract: Permanent position which is subject to funding arrangements.

Location: Swansea office and outreach locations throughout Neath Port Talbot.

We work with a diverse range of clients requiring the ability to work under pressure whilst dealing confidently and sensitively with our client group and our partners. Suitable candidates will have a commitment to the aims and principles of the service.

Anticipated Start date: As soon as possible

Application Process

Please make sure you read the Application Form Guidance before completing your application form.

Also note that we do NOT accept CVs and do not routinely reply to candidates who are NOT shortlisted

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