Generalist Adviser March 2023 (Closed)

We are looking for someone with excellent communication, interpersonal and organisational skills. We need a confident, motivated individual with lots of initiative, who can work particularly well independently as well as part of a team. 

We are seeking candidates who are adaptable and responsive to change, who can work to tight deadlines – with a strong commitment to working as part of a dynamic and multi-skilled team within a busy local office.

You will be:

  • Working as part of a team of Advisers, contributing to the development of the service, ensuring that the LCA provides the best possible service to presenting clients. 
  • Advising and supporting clients seeking advice on benefit or debt problems.  In particular, gathering information and assisting the client to ensure that the best possible outcome is achieved.
  • Keeping up to date with relevant developments in the information area to ensure that the client receives the most up to date support and advice.  

Reports to:    Core Services Manager

Responsible for:   The delivery of high quality advice; particularly Debt and Benefits Advice.

Accountable for: The Local Citizens Advice Swansea Neath Port Talbot (LCA) meeting funder and Citizens Advice Swansea Neath Port Talbot Membership Scheme requirements.

Location Neath, Port Talbot or Swansea.  The post holder may be asked to work at any of our locations on a temporary or permanent basis for training or service delivery purposes.

Hours: 37hrs (part time positions also considered)

Salary: SCP 10 (£22,129) to SCP 15 (£24,432) depending on experience and completion of training and final assessment, pro rata, per annum

Holidays: 23 days’ annual leave per annum, plus Bank Holidays ( increasing with long service)

Closing Date: 23.59hrs, Sunday, 16th April 2023
Interview Dates: weeking starting 17th April 2023 by video link. Only shortlisted candidates will be contacted

Anticipated Start date: As soon as possible

Application Process

Please make sure you read the Application Form Guidance before completing your application form.

Also note that we do NOT accept CVs and do not routinely reply to candidates who are NOT shortlisted

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