Benefit Caseworker April 2025

About us: Our team at Citizens Advice Swansea Neath Port Talbot help roughly 6000 people a year with over 18000 different issues. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.

Role: We need an experienced benefit caseworker to deliver benefit advice to help people find a way forward by providing accurate, tailored and effective information and advice.

Specific requirements:

• Experience delivering benefit advice to appeal stage, including knowledge of tribunals and court representation
• Managing workloads and prioritising tasks
• What you can bring to our organisation

You will also have strong IT skills and be able to communicate clearly and effectively face-to-face, in writing and over the phone.

Trainees will be considered but trainee caseworkers must already have current experience delivering advice with minimum supervision and knowledge of the current debt and benefits areas

Starting salary: 

• Trainee caseworker £26,001
• Caseworker £27,051

Reports to: Team Leader

Location: Swansea Office and outreach locations throughout Neath Port Talbot.

Contract: Permanent

Hours: 37

Benefits of working for us:

• A positive working environment 
• Up to 30 days annual leave plus bank holidays
• Additional leave for long service
• 6% Employer pension contribution 
• Learning and development opportunities
• Hybrid working
• Staff Welfare programme
• Family friendly policies
• As much tea and coffee as you can drink, biscuits are optional