- To provide the advice people need for the problems they face
- To improve the policies and practices that affect people’s lives
Independent: The service we provide is completely independent. We may be able to help you take up any issue with another party.
Impartial: The service provided by Citizens Advice is impartial. It is open to everybody, irrespective of ability, age, gender, gender identity, race, religion or belief, sexual orientation and social or economic status. Advice and help will be given on any subject without any preconceived attitude on the part of the organisation. WE DON’T JUDGE.
Free: Citizens Advice services are free to members of the public. WE DON’T CHARGE.
Confidential: Citizens Advice offer confidentiality to enquirers. Nothing learned by us, including the fact of your vist, will be passed on to anyone outside the service without your express permission. WE WON’T TELL.
We are a Registered Charity and a member of the National Association of Citizens Advice Bureaux.